TELUS Health Student Support

Get 24/7 access to mental health support.

 
 
 

Use TELUS Health Student Support (formerly My SSP).

Get 24/7 access to mental health support, including access to counsellors by telephone or text. Support is available anywhere in the world and in multiple languages.

Brought to you by Loyalist Student Government & keep.meSAFE in partnership with LifeWorks.

Students receive support from licensed counsellors working directly with the keep.meSAFE program and not Loyalist College.

 

Access Support:

How to download and setup the free TELUS Health Student Support app:

  1. Download the My SSP app through the Google Play or the Apple App Store.

  2. Complete your personal profile and select the language you would like the app to work in.

  3. Enable important app notifications regarding new in-app content, as well as new support offerings.

 

Coverage

  • Begins: start of the semester

  • Ends: when you’re no longer registered as a full-time and part-time day student within that semester

Eligibility

Only full-time and part-time day students at the Belleville, Bancroft and Port Hope campuses are eligible to receive coverage based on the terms of the service.

 
 
 

TELUS Health Student Support can help you with:

  • Health: stress, sadness, anxiety, depression, wellness

  • Living Away: loneliness, confidence, time-management

  • Relationships: family, friends, roommates, culture, communication

  • Student Life: study habits, school-life balance, academic stress

 

Support when you need it.

 

Confidential Service:

No one will know a student has accessed the service unless they decide to share that information themselves.

The only exception to this is if the student is an immediate danger to themself or others. In this rare case, the appropriate campus and emergency services would be contacted.

24/7 Call or Text:

Access 24/7 counselling support with a registered clinical counsellor through the app or phone any time of day, from anywhere in the world.

Culturally Relevant:

You can request specific counsellor options (eg. religious identification, gender identification, etc.).

Multiple Languages:

Access counselling and support services in multiple languages.

 

The free TELUS Health Student Support app features:

  • Real-time phone and chat support with a keep.meSAFE counsellor

  • Personalized mental health assessment tools

  • Over 100 health and well-being articles and videos on health, student life, living away and relationships

  • Virtual fitness plans and videos on-demand by LIFT

  • Search for content with keywords to easily find what you are looking for

  • Specific resources for Loyalist

  • Student Support Community

A safe place to talk anonymously with peers about anything without judgement. Give and get support in real time in 26 languages, through social feeds, groups, and direct messaging. It is backed by 24/7 moderation and escalation through a global safety team professional staff.

Access the Student Support Community through the TELUS Health Student Support app:

  1. Download the TELUS Health Student Support app through the Google Play or the Apple App Store and complete your profile

  2. Select Student Support Community

  3. Click on Sign Up

  4. Enter your school email address and choose a password

 

Resources